Refund Policy
Refunds
We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and will ensure top-notch service so that you’ll always be happy to shop with us!
Returns
4everfits accepts, for return or exchange, items purchased from our website within 30 days of purchase under the following conditions:
There are no visible signs of damage. All original packaging is intact. Any signs of damage will void the 4everfits guarantee. Items cannot be returned or exchanged after 30 days from the purchase date.
Several types of items are excluded from being returned. We also do not accept products that are intimate (underwear) or hygiene-related items, hazardous materials, flammable liquids, or gases.
To complete your return, we may require a receipt or proof of purchase (email with order confirmation) including your order number.
For all returns and exchanges, please contact info@naturescayenne.com and provide your order number and the reason for the return or exchange. Our team will process your request based on the policies outlined on this page.
Exchanges (if applicable)
For all returns or exchanges, please contact info@naturescayenne.com and provide your order number and the reason for the return or exchange. Our team will process your request based on the policies outlined on this page.
Return Shipping (if applicable)
You are responsible for covering your own shipping costs to return your item.
If you are returning an item worth over 80 USD, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Delayed or Missing Refunds (if applicable)
There is often a processing time between financial institutions before a refund is posted (normally between 2-3 days). If you have not received your refund after this timeframe, please email us at info@naturescayenne.com so we can investigate the issue further.
Gifts
Follow the instructions above to return online orders. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please send a request to our support team at info@naturescayenne.com
If you do not report the damage within 48 hours, we may not be able to process your claim. We use timestamp information from the tracking link and the carrier’s delivery confirmation when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Feel free to email us at info@naturescayenne.com to let us know how we are doing. We take your feedback seriously and always strive to improve.